Summary

• We want everyone to be able to use this website.
• You can change text size, colours and zoom in.
• You can use a keyboard, screen reader or speech software.
• Some things may not work perfectly (like old PDFs, videos without captions, or maps).
• If you need information in another format (like large print, audio, or braille), please contact us: [insert contact details].
• If something doesn’t work, tell us and we will try to fix it.
• If we don’t fix it, you can ask the Equality Advisory and Support Service (EASS) for help.

Main statement

This website is run by Suffolk County Council. We want everyone to be able to use it. That means you should be able to:

• change colours, contrast and text size
• zoom in up to 300% without problems
• move around the site using only a keyboard
• use speech recognition software to get around the site
• listen to the site with a screen reader (like JAWS, NVDA or VoiceOver)

We also try to make the text clear and easy to understand.

How accessible this website is

Most of our site works well, but we know some parts aren’t perfect:

• some PDF files may not work well with screen readers
• older videos may not have captions
• maps and tools from other companies may be harder to use with a keyboard

What to do if you need help

If you need information in a different format (like large print, easy read, audio, braille, or a different kind of PDF), please contact us:

• Email: customer.services@suffolk.gov.uk
• Phone: 0345 606 6067

We’ll consider your request and get back to you as soon as possible..

Reporting problems

We’re always trying to improve accessibility. If you find something that doesn’t work or isn’t accessible, please let us know: customer.services@suffolk.gov.uk.

What to do if we don’t fix the problem

If you contact us and you’re not happy with our response, you can contact the Equality Advisory and Support Service (EASS). They can give advice or help you take the issue further.

Technical details

We’re committed to making this website as accessible as possible, following the law called the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partly compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. That means most things work, but some areas still need improvement.

What we’re doing to improve

We are:

• updating our PDF documents so they are more accessible
• making sure new videos include captions
• working with our suppliers to improve the accessibility of maps and tools

This statement was prepared on 25 November 2019. It was last reviewed and updated on 9 October 2025. It will next be reviewed on 30 September 2026.

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